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Q131531: Windows NT Hangs on HP Vectra VL3 5/75

Article: Q131531
Product(s): Microsoft Windows NT
Version(s): 3.50 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

Windows NT stops responding (hangs) during video manipulation or at system boot
up on Hewlett-Packard's (HP) Vectra VL Series 3 computers using the Rev. G
motherboard (also identified as revision 12 and below). This symptom occurs if
the systems has only 1 mb of video RAM and if the second Megabyte of VRAM on the
integrated VL3 Cirrus video is populated and the video resolution is such that
the second MB of VRAM is accessed.

RESOLUTION
==========

HP Vectra VL Series 3 computers using the revision H (also identified as
revision 13) motherboard do not experience this problem.


Customers can contact HP Technical Support for Microsoft products at 1-800-
835-4747 for the U.S. & Canada. Microsoft Channel Partners can obtain
technical support at 1-800-445-3500. Ask the Support Professional to refer to
document BPV95859 for the proper procedure to correct this problem.

The Vectra VL Series 3 computer is manufactured by Hewlett-Packard, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words: prodnt 543x VL3 5/75 lock

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.50 3.51

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