Q131194: MSN E-mail Is Not Delivered
Article: Q131194
Product(s): The Microsoft Network
Version(s): WINDOWS:1.3,2.0,2.5,95
Operating System(s):
Keyword(s): kbenv kbtlc kbmsnkbfaq
Last Modified: 16-JUN-2001
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The information in this article applies to:
- The Microsoft Network versions 1.3, 2.0, 2.5
- the operating system: Microsoft Windows 95
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SYMPTOMS
========
When you sign in to MSN, The Microsoft Network, you may receive a notice stating
that you have e-mail waiting. However, when you click Deliver Now on the Tools
menu, no mail may be delivered.
CAUSE
=====
This behavior can occur if your mailbox is blocked by a damaged message.
RESOLUTION
==========
To resolve this issue, use the appropriate message for your e-mail program.
Microsoft Exchange
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1. Sign in to MSN, and then start Microsoft Exchange.
2. On the Tools menu, click Remote Mail.
3. On the Tools menu, click Update Headers.
4. Click the first message (the oldest message is most likely the damaged
message).
5. On the Edit menu, click Mark To Retrieve.
6. On the Tools menu, click Transfer Mail.
7. Return to the Inbox.
8. On the Tools menu, click Deliver Now to download the remaining messages.
9. If this does not correct the problem, click the first message.
10. On the File menu, click Delete.
Microsoft Outlook 97
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1. Click Start, and then click Run.
2. In the Open box, type the following line, and then click OK:
http://fdl.msn.com/public/setup/components/outlimep.exe
3. Follow the instructions on the screen to download and install the
Outlimep.exe file.
4. Restart the computer.
5. Right-click the Inbox icon on your desktop, and then click Properties.
6. Verify that the Internet E-mail information service is installed. If the
Internet E-mail information service is installed, click OK, and then skip to
step 9. If the Internet E-mail information service is not installed, continue
to the next step.
7. Click Add, click Internet E-mail, and then click OK.
8. Configure the Internet E-mail information service for your account, click OK,
and then click OK again.
For additional information about how to configure the Internet E-mail
information service, please see the following article in the Microsoft
Knowledge Base:
Q165228 Configuring the Internet Mail Information Service
9. Click Start, point to Programs, and then click Microsoft Outlook.
10. On the Tools menu, click Remote Mail, and then click Connect.
11. Click The Microsoft Network, click "Retrieve new message headers via The
Microsoft Network," and then click Finish.
12. Click the first message (the oldest message is most likely the damaged
message), click Remote Mail on the Tools menu, and then click Delete.
13. On the Tools menu, click Remote Mail, and then click Connect.
14. Quit Outlook 97.
Additional query words: 1.30 2.00 2.50 msn email
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Keywords : kbenv kbtlc kbmsn kbfaq
Technology : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN200 kbMSN130 kbMSN250
Version : WINDOWS:1.3,2.0,2.5,95
Issue type : kbprb
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