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Q130974: WFW Err Msg: Unable to Contact IP Driver, Error Code 0

Article: Q130974
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 3rdpartynet msnets kb3rdPartyNetClient
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

After you install TCP/IP-32 3.11a, you may experience the following problems:

- When you use the PING utility, you receive the following error message:

  Unable to contact IP driver, error code 0

- When you use the IPCONFIG utility, you receive the following error message:

  Error: Failed to retrieve required information from TCP/IP

CAUSE
=====

These errors can occur for either of the following reasons:

- You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI
  support driver (Ethernet, Token Ring, or ArcNet).

- The TCP/IP protocol is not configured correctly.

RESOLUTION
==========

To work around this problem, remove the NetBEUI protocol, or configure the
TCP/IP protocol correctly.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 3.11 tcpip

======================================================================
Keywords          : 3rdpartynet msnets kb3rdPartyNetClient 
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

=============================================================================

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