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Q130793: Remote Control Causes The SMS Administrator to GP Fault

Article: Q130793
Product(s): Microsoft Systems Management Server
Version(s): WINDOWS:95; winnt:1.1
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.1 
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SYMPTOMS
========

Remotely controlling a Windows 95 client may cause the Systems Management Server
Administrator to cause a General Protection (GP) Fault. The problem usually
occurs after you switch back and forth between the various Helpdesk features.

Also, after you exiting a remote session with a Windows 95 client you may
experience problems establishing a new remote session.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. This problem was corrected in the latest US Service Pack for
Systems Management Server. For information on obtaining this update, query on
the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: helpdesk diagnostics crash hang dr watson drwatson access violation sms.exe sms.dbg prodsms sms gpf

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS110
Version           : WINDOWS:95; winnt:1.1

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