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Q130096: PC Win: Err Msg: This Account Is Not a Valid User of this…

Article: Q130096
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.0,3.0b,3.2,3.2a
Operating System(s): 
Keyword(s): 
Last Modified: 29-OCT-1999

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The information in this article applies to:

- Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2, 3.2a 
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SYMPTOMS
========

In versions 3.0, 3.0b, 3.2, and 3.2a of Microsoft Mail for Windows, under
certain conditions, you may receive the following error message when you log
into the postoffice:

  This account is not a valid user of this message file

CAUSE
=====

The criteria contained in the Mail Message File (MMF) does not match your
information on the postoffice. When this message is seen, it indicates that you
are being properly validated by the postoffice, and the information returned
from the postoffice does not match what is in the MMF.

RESOLUTION
==========

1. Move the original .MMF to a new location.

2. Log in, and create a new .MMF.

3. From the File menu, choose Import. Point to the original .MMF that you moved.
  It will then ask you for the .MMF password, at which point you type in the
  original password to unlock the .MMF file. You can then import the old
  information into the new MMF.

4. Use the MS-DOS client to log into the postoffice, and change the user's
  password to the old password (the .MMFs password).

5. Log in to Mail using the Windows client. The password can now be changed from
  the Windows client without problems.

MORE INFORMATION
================

For additional information, if the account in question was recently moved using
the MOVEUSER utility, please see the following article in the Microsoft
Knowledge Base:

  Q117650 PC Win: MOVEUSER.EXE Causes Invalid MMF After Password Reset

Additional query words: 3.00 3.00b 3.20 3.20a

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b kbMail320a
Version           : WINDOWS:3.0,3.0b,3.2,3.2a

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