Q130068: PC Ext: External Stops Mail with DrivesWan Option

Article: Q130068
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-1999

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The information in this article applies to:

- Microsoft Mail for PC Networks, version 3.2 
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SYMPTOMS
========

When the Mail External program (EXTERNAL.EXE) is run with the Netbios option, it
stops delivering mail after it receives a Netbios datagram (for a priority 5
mail message) from a postoffice (PO) that is connected using the DrivesWAN
option.

CAUSE
=====

The MTA (for example, EXTERNAL.EXE) configured to use the DrivesWAN option that
is connected to the PO where the high-priority message originated also receives
the datagram and tries to process it. However, External is not configured to
process the datagram, and the datagram enters an infinite loop.

The MTA connected to the PO using the DrivesWAN option also receives the datagram
and tries to process it. Because it not designed to process the datagram, it
enters into an infinite loop. As a result, the messages in the queue are not
processed until the Mail External program (EXTERNAL.EXE) on the MTA is
restarted.

STATUS
======

Microsoft has confirmed this to be a problem in EXTERNAL.EXE version 3.2.16.
This problem was corrected in EXTERNAL.EXE version 3.2.18. If you do not have
version 3.2.18 (or later), you can find EXTUPD.EXE, a selfextracting file, on
the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile EXTUPD.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get EXTUPD.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location.
  Type "mssupport" (without the quotation marks).
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download EXTUPD.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services



Additional query words: 3.20a

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : WINDOWS:3.2

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