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Q129821: Poor Color Mapping in Quick Windows Viewer During Remote Control

Article: Q129821
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.1
Operating System(s): 
Keyword(s): kbnetwork kbtshoot kbsmsUtil smsremtshoot smsutil kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.1 
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SYMPTOMS
========

When you run Remote Control from a server that has a Tseng ET-4000 SVGA video
card to a client computer that has an ATI Mach 32 video card, the Quick Windows
Viewer color mappings are displayed poorly -- gray-whites appear as yellow.

This problem occurs when the Tseng ET-4000 SVGA video card is running at 1024x768
with 256 colors, and the ATI MACH 32 video card is running at 1024x768 with 16
colors.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. This problem was corrected in the latest US Service Pack for
Systems Management Server. For information on obtaining this update, query on
the following word in the Microsoft Knowledge Base (without the spaces):

  " S E R V P A C K " (without the quotation marks)

Additional query words: help desk sms prodsms video

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Keywords          : kbnetwork kbtshoot kbsmsUtil smsremtshoot smsutil kbRemoteProg 
Technology        : kbSMSSearch kbSMS110
Version           : winnt:1.1

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