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Q129283: RAS Error Message: "Error 1: Incorrect Function"

Article: Q129283
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

When you attempt to use the Windows NT 3.5 Remote Access client (RASPHONE.EXE)
to connect to a RAS server, the following error appears:

  Error Connecting To <servername>

  Error 1: Incorrect Function

  Press F1 for more information

where <servername> is the name of the RAS server that you are attempting to
connect to.

CAUSE
=====

This error message appears when you incorrectly install Microsoft Windows NT 3.5
U.S. Service Pack 2.

Steps to Reproduce Problem
--------------------------

1. Download the Intel 3.5-inch Disk Set for Service Pack 2. This set includes
  the following nine self-extracting executables:

    RUNME.EXE
    SP231.EXE
    SP232.EXE
    SP233.EXE
    SP234.EXE
    SP235.EXE
    SP236.EXE
    SP237.EXE
    SP238.EXE

2. Extract each of the nine into a directory on your hard disk drive.

3. Run UPDATE.EXE from that directory to install Service Pack 2.
  NOTE: You may receive error messages when attempting to copy the following
  files:

  OEMNSVSM.INF
  OEMNXPTC.INF
  VIDEO.INF

4. When the update program prompts you to restart Windows NT, choose ignore to
  continue the installation. These files are copied to the
  %SYSTEMROOT%\SYSTEM32 directory, despite the error message.

5. Attempt to use RASPHONE to connect to a RAS server.

You receive the error message noted above.

RESOLUTION
==========

To successfully use RAS to dial into a RAS server, do one of the following:

- Use the MAKE35.BAT file to create a disk set for Service Pack 2. After you
  have created the eight Service Pack 2 disks using MAKE35.BAT, run UPDATE.EXE
  from Disk 1 and follow the prompts to complete the installation of Service
  Pack 2.

  -or-

- Run Control Panel, choose Network, remove RAS, and then reinstall RAS. When
  you are prompted for media during the reinstall, provide your original
  Windows NT 3.5 CD-ROM or floppy disks.

  This load the pre-Service Pack 2 RAS files. As soon as possible, reinstall
  Service Pack 2 using the correct procedure to update the RAS files.

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

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