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Q129115: PRLNTSS.SYS Error After Applying Compaq SSD

Article: Q129115
Product(s): Microsoft Windows NT
Version(s): 3.50 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

After you install Compaq Support Software Diskette (SSD) version 1.13 or later,
a Service Control Manager error may appear indicating a service or device failed
to start. The system log may contain Event ID 7022 or 7026 referencing
PRLNTSS.SYS. The error may state: The following boot-start or system-start
driver failed to load. Source PRLNTSS


CAUSE
=====

This error occurs when you inadvertently install PRLNTSS.SYS when you run Compaq
SETUP.CMD. PRLNTSS.SYS allows the Compaq Fast SCSI-2 controller to run the
Compaq external disk array. You do not need it unless you are using an external
disk array.

RESOLUTION
==========

To correct this problem, run Control Panel, choose Devices, and disable (stop)
Compaq Proliant Storage Subsystem.


Additional query words: 1.14 cpq prodnt eda
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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.50 3.51

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