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Q129040: Cannot Remote Control a 256 Color 1024x768 SVGA Machine

Article: Q129040
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========

When you attempt to remote control a client which has its video resolution set
at 1024x768 with 256 colors, you connect to the client but the Quick Window
Viewer is completely gray.

CAUSE
=====

Remote Control is not able to view the desktop at 1024x768 with 256 colors.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.0 and 1.1. This problem was corrected in the latest US Service Pack
for Systems Management Server. For information on obtaining this update, query
on the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodsms sms remote control svga helpdesk

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : winnt:1.0,1.1

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