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Q128722: Windows Hangs After Installing TCP/IP with WDCDRV.386

Article: Q128722
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 02-OCT-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

After you exit to MS-DOS, your computer stops responding (hangs) when you try to
restart Windows for Workgroups version 3.11.

CAUSE
=====

The system is configured with both the Microsoft protect-mode TCP/IP protocol
and the Western Digital 32-bit disk access driver (WDCDRV.386). Version 2.5 of
this driver does not work properly with the Microsoft protect-mode TCP/IP
protocol.

RESOLUTION
==========

Use any one of the following methods to correct the problem:

Disable 32-Bit Disk Access
--------------------------

To disable 32-bit disk access, follow these steps:

1. Start Control Panel.

2. Double-click the Enhanced icon.

3. Click the Virtual Memory button.

4. Click the Change button.

5. Clear the Use 32-Bit Disk Access check box.

Modify the SYSTEM.INI File
--------------------------

Follow these steps to modify the SYSTEM.INI file:

1. Use any text editor (such as Notepad) to open the SYSTEM.INI file.

2. Add the following lines to the end of the SYSTEM.INI file:

        [wdcdrv]
        DMAFlag=OFF
        BlockingFactor=0
        ScatterGather=OFF

3. Save the file and then close it.

4. Exit and then restart Windows.

Use an Updated Driver
---------------------

Contact Western Digital for an updated 32-bit disk access driver.

MORE INFORMATION
================


Additional query words: 3.11

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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