KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q128613: SMS: WUSER GP Faults with Compaq Qvision Adapter

Article: Q128613
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0
Operating System(s): 
Keyword(s): kb3rdparty kbnetwork smsgeneral kbArtTypeINF
Last Modified: 27-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 1.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you use the Remote Control Applet (WUSER.EXE) to remotely control a 16- bit
Windows client, the following error appears:

  WUSER2 caused a general protection fault in module IDIS_LM.DLL at 0005:0dd0

This GP-fault occurs when the client workstation has Compaq Qvision Windows
driver CPQLQV04.DRV and is using 640x480 16 colors 16 dot fonts.


WORKAROUND
==========

Change the Qvision driver resolution from 16 colors to 256 colors or use the
Standard VGA driver instead of the Qvision driver.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Systems Management
Server version 1.0. This problem was corrected in Systems Management Server
version 1.1.

Additional query words: prodsms sms

======================================================================
Keywords          : kb3rdparty kbnetwork smsgeneral kbArtTypeINF 
Technology        : kbSMSSearch kbSMS100
Version           : winnt:1.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.