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Q128349: Unable to Detect RAM Beyond 64 MB On HP Vectra XU P5/90

Article: Q128349
Product(s): Microsoft Windows NT
Version(s): 3.50
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

After you add more than 64 MB of physical memory (RAM) to a Hewlett-Packard (HP)
Vectra XU P5/90 or XU P5/90C computer, Windows NT does not detect the additional
RAM beyond 64 MB. The computer power on self test (POST) detects the correct
amount of memory.


CAUSE
=====

This problem occurs if the BIOS version on your computer is earlier than version
GO.05.08.

RESOLUTION
==========

To correct this problem, upgrade the BIOS on the HP Vectra XU P5/90 computer to
version GO.05.08 or later. The BIOS upgrade is available for download from the
HP bulletin board service (BBS) at (208) 344-1691. Download GO0508US.EXE.

The HP products discussed here are manufactured by Hewlett-Packard, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodnt ver 503 504 505 508 go.05.03 go.05.04 go.05.05 go0503 go0504 go0505 go0508 p590 p590c
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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search
Version           : 3.50

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