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Q127949: Unrecognizable Characters Displayed Using Remote Control

Article: Q127949
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kb3rdparty smsgeneral kbArtTypeINF
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
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SYMPTOMS
========

When you take remote control of a client computer from Help Desk in Microsoft
Systems Management Server, unrecognizable characters are displayed when you
start a third-party 3270 terminal emulation program for Windows.

CAUSE
=====

This problem occurs when a font used on the client computer is not available in
the Windows NT system.

RESOLUTION
==========

To correct this problem, use a different font that is available on the Windows
NT system or install the same font in Windows NT.

The third-party product discussed here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: prodsms sms

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Keywords          : kb3rdparty smsgeneral kbArtTypeINF 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : winnt:1.0,1.1,1.2

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