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Q127947: Application Error with Logging Enabled in FTP Server Service

Article: Q127947
Product(s): Microsoft Windows NT
Version(s): 3.50
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

If you have daily logging of file accesses for File Transfer Protocol (FTP)
Server service enabled and you access the server using an FTP command, the
following Dr. Watson for Windows NT error message appears:

  An application error has occurred and an application error log is being
  generated.

  EXE\TCPSVCS.DBG
  Exception: access violation (0xc0000005)

CAUSE
=====

This problem occurs if the directory name for the logging of the FTP Server
service is incorrect or does not exist. The error message above appears with the
first file access using an FTP command after the second midnight since the FTP
Server service restarted. In between that time period the FTP Server service
operates normally, but no log files are created.

WORKAROUND
==========

To work around this problem, verify the FTP Server service configuration in the
Registry.

  WARNING: Using Registry Editor incorrectly can cause serious, system-wide
  problems that may require you to reinstall Windows NT to correct them.
  Microsoft cannot guarantee that any problems resulting from the use of
  Registry Editor can be solved. Use this tool at your own risk.

1. Run Registry Editor (REGEDT32.EXE).

2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

  \SYSTEM\CurrentControlSet\Services\FTPSVC\Parameters

3. Ensure that the LogFileDirectory entry is correct and exists. To change the
  LogFileDirectory:

  a. Select the LogFileDirectory entry.

  b. From the Edit menu, select String.

  c. From the String Editor, change the directory name.

  d. Change the LogFileDirectory name.

  e. Choose OK.

4. Quit Registry Editor.

5. Restart the FTP Server service in Control Panel.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.5. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

MORE INFORMATION
================

For more information on other FTP server logging options added to Windows NT
version 3.5, query the following words in the Microsoft Knowledge Base:

  ftpsvr and ftptcp

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search
Version           : 3.50

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