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Q127925: Remote Control Works Only Once with Micromatic VTD/8 Gateway

Article: Q127925
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1
Operating System(s): 
Keyword(s): kb3rdparty kbnetwork smsnetmon
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========

If you use the Micromatic VTD/8 gateway with Microsoft Systems Management Server
version 1.0 Helpdesk Remote Control, you may not be able to take remote control
of a Windows for Workgroups version 3.11 client computer more than once.

CAUSE
=====

Network Monitor reveals that the Micromatic VTD/8 gateway forwards name requests
back onto the NetBEUI protocol, which results in a name conflict. Echoing name
request packets causes SMS Server Viewer not to work.

WORKAROUND
==========

To work around this problem, disable the NetBEUI protocol on the gateway and use
TCP/IP-32 as the default protocol. For more information, contact Micromatic.

The third-party products discussed here are manufactured by Micromatic, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodsms

======================================================================
Keywords          : kb3rdparty kbnetwork smsnetmon 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : winnt:1.0,1.1

=============================================================================

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