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Q126344: Mac RAM Doubler Suppresses Sound

Article: Q126344
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:1.0; :1994 edition,1995 edition
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Microsoft Ancient Lands for the Macintosh, version 1.0 
- Microsoft Bookshelf for the Macintosh versions 1994 edition, 1995 edition 
- Microsoft Cinemania for the Macintosh 1994 edition 
- Microsoft Dangerous Creatures for the Macintosh, version 1.0 
- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Scholastic's Magic School Bus series: Explores the Ocean for the Macintosh, version 1.0 
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SYMPTOMS
========

When you attempt to play an audio clip in one of the applications listed at the
top of this article while running RAM Doubler 1.5.1 is running, the sound may
not play. The progress bar will begin at the beginning of the play status bar
and then immediately jump to the end without playing the audio clip.

In Bookshelf 1994, you may notice that videos play without any failure, but
sounds selected in the Gallery do not play even though the Apple CD-Audio player
may be able to play music CDs.

In The Magic School Bus Explores the Ocean, sound will play in some places of the
program but not in other places.


RESOLUTION
==========

To resolve this problem, obtain RAM Doubler version 1.5.2 or higher from
Connectix.

NOTE: This problem does not occur in Encarta 1995 for the Macintosh.

The following are workarounds to this problem if you do not have access to RAM
Doubler version 1.5.2 or higher.

Workaround 1
------------

Disable RAM Doubler by starting your Macintosh while holding down the TILDE key
(~).

Workaround 2
------------

If you're running System 7.5, you can disable RAM Doubler by clearing the RAM
Doubler box in the Extensions Manager.

1. In the Finder, click the Apple icon to see the Apple menu.

2. Choose Control Panels.

3. Choose Extensions Manager.

4. Scroll down the list of Extensions to RAM Doubler and clear the check box to
  disable it.

5. Restart your Macintosh.

Workaround 3
------------

Drag the RAM Doubler extension out of the Extensions folder that is located
inside the System folder.

MORE INFORMATION
================

RAM Doubler is manufactured by Connectix, a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding these products' performance or
reliability.


Additional query words: mac 1994 multi media multimedia multi-media mmtitles msb homekids homekid msbhuman msboceans oceans

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbKidsSearch kbBookshelfSearch kbEncartaEncycSearch kbCineManiaSearch kbAncientLandsMac kbBookShelf1994Mac kbBookShelf1995Mac kbCinemania1994Mac kbDangerousCreaturesMac kbScholasticOceanMac kbEncartaEnCyc1994 kbMSBSearch
Version           : MACINTOSH:1.0; :1994 edition,1995 edition

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