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Q126336: Works 3.0: Problems Printing to HP DeskJet Drivers 4.x and 5.x

Article: Q126336
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,1994 edition,1995 edition,3.0,3.1,3.11
Operating System(s): 
Keyword(s): kbfaq
Last Modified: 09-NOV-2001

WINDOWS
kb3rdparty kbprint kbmm kbfaq

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The information in this article applies to:

- Microsoft Bookshelf for Windows versions 1994 edition, 1995 edition 
- Microsoft Bookshelf 1996-97 for Windows 
- Microsoft Encarta for Windows versions 1994 edition, 1995 edition 
- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Money, version 3.0 
- Microsoft Musical Instruments for Windows, version 1.0 
- Microsoft Works, version 3.0 
- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups 
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SYMPTOMS
========

When you print to a Hewlett-Packard (HP) DeskJet printer, you may encounter the
following problems:

- missing characters or parts of images.
- graphic images print as smeared colors or a black square.

You also may receive the following error message

  <application> caused a general protection fault in module Deskjetc.drv
  at <address>

where <application> is the program you are using and <address> is the
path


RESOLUTION
==========

Try one of the following resolutions.

Resolution 1
------------

Obtain Hewlett-Packard (HP) DeskJet printer driver version 6.1D from
Hewlett-Packard.

Resolution 2
------------

Do not use the DeskJet Automatic printing mode. Other settings, such as Color
Graphics or Black Text give more consistent results.

To change the DeskJet printing mode, do the following:

1. Exit and restart Windows.

2. In the application from which you are printing, choose Print or Printer
  Setup.

3. Select the DeskJet printer. Choose Setup.

4. Select Color Graphics (recommended for color printers) or Grayscale (for
  black-and-white printers). The Black Text setting also may work for some
  problems.

5. Choose OK. Print your document.

MORE INFORMATION
================

When you print to HP DeskJet (C) printers, you may get poor results when
printing text or graphics.

This problem can occur with HP DeskJet driver versions 4.0, 4.1, and 5.0.
Previous DeskJet drivers, such as version 3.0 and 3.1, do not have this problem.
Affected printers include: the DeskJet 500, 500c, 550, 550c, 560c, 540, or 520
printers.

Some applications that print DIB graphic images, such as Microsoft Musical
Instruments, cannot print using the DeskJet driver version 5.0. To print these
applications, try using an earlier driver version such as 4.0.

If the method in the Resolution section of this article does not fix the general
protection fault error, the problem could be related to your video driver.
Install the standard VGA driver included with Windows and test your printer. If
the GP fault continues, contact Hewlett-Packard for an updated printer driver.

The products discussed here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.


Additional query words: mmtitles kbmm w_works chart charts charting pie bar block

======================================================================
Keywords          :  kbfaq
Technology        : kbAudDeveloper kbHomeProdSearch kbWin3xSearch kbWorksSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbMoneySearch kbBookshelfSearch kbEncartaEncycSearch kbWFWSearch kbMoney300 kbZNotKeyword3 kbWin310 kbWin311 kbWorks300 kbBookShelf1994 kbBookShelf1995 kbBookShelf1996 kbBookShelf1997 kbMusicalInst kbEncarta1994 kbEncarta1995 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : :1.0,1994 edition,1995 edition,3.0,3.1,3.11
Issue type        : kbinfo

=============================================================================

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