Q126306: Laser Tools PrintCache (PCACHE.EXE) Hangs MSD

Article: Q126306
Product(s): Microsoft Disk Operating System
Version(s): MS-DOS:6.21,6.22; WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 13-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft MS-DOS operating system versions 6.21, 6.22 
- Microsoft Windows for Workgroups version 3.11 
-------------------------------------------------------------------------------

SUMMARY
=======

According to Laser Tools Technical Support, the Laser Tools PrintCache program
causes certain versions of Microsoft Diagnostics (MSD) to stop responding (hang)
when you choose to view network information.

MORE INFORMATION
================

The following versions of MSD hang when you choose to view network information
if PrintCache (PCACHE.EXE) is loaded as a terminate-and-stay- resident (TSR)
program:

- MSD version 2.10 (included with Microsoft Windows for Workgroups version
  3.11)

- MSD version 2.11 (included with MS-DOS versions 6.21 and 6.22)

This problem with PCACHE.EXE does not occur with earlier versions of MSD (2.00
and 2.01).

Workarounds
-----------

Use either of the following methods to work around this problem:

- Start MSD with the /I switch to skip hardware detection. Do not choose to
  view network information.

- Edit the AUTOEXEC.BAT file and remove or remark the PCACHE.EXE line.

PrintCache is manufactured by Laser Tools, a manufacturer independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.


Additional query words: 3.11 msd pcache 6.21 6.22

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311 kbMSDOSSearch kbMSDOS621 kbMSDOS622
Version           : MS-DOS:6.21,6.22; WINDOWS:3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.