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Q126283: SMS Hierarchy Manager Fails Due to Stack Overflow

Article: Q126283
Product(s): Microsoft Systems Management Server
Version(s): 1.0,1.1
Operating System(s): 
Keyword(s): kbnetwork kbHMan smshierman
Last Modified: 01-FEB-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========

The SMS Hierarchy Manager process terminates unexpectedly due to a stack
overflow. If you attempt to manually start the SMS_HIERARCHY_MANAGER service
from Services in Control Panel, the following error appears:

  Error 1067: The process terminated unexpectedly.

In addition, a Dr. Watson error log is generated which indicates a stack overflow
occurred in the PREINST.EXE module.

CAUSE
=====

You may have inadvertently implemented a Systems Management Server version 1.0
hierarchy which contains a circular path. For example, Site A reports to Site B,
Site B reports to Site C, and Site C reports to Site A.


RESOLUTION
----------

To correct this problem, use an SQL query of the Sites table to reveal the
current parent assignments. Correct the tree from the bottom up using the
PREINST /DELSITE command. You can also correct the tree manually from the Sites
table. For complex hierarchies, determining the location of the circular
reference can be difficult.

STATUS
------

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0 and 1.1. We are researching this problem and will post new
information in the Microsoft Knowledge Base as it becomes available.

Additional query words: sms prodsms

======================================================================
Keywords          : kbnetwork kbHMan smshierman 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : :1.0,1.1

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