KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q126056: UNCONF: Microsoft Setup: Stack Fault Error in USER.EXE

Article: Q126056
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmm kbsetup kbtshoot kbimu
Last Modified: 08-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Ancient Lands for Windows, version 1.0 
- Microsoft Bookshelf for Windows versions 1994 edition, 1995 edition 
- Microsoft Cinemania for Windows 1995 edition 
- Microsoft Complete Baseball 
- Microsoft Dangerous Creatures 
- Microsoft Encarta 96 Encyclopedia for Windows 
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Office for Windows, version 4.2 
- Microsoft PowerPoint for Windows, version 4.0 
- Microsoft The Ultimate Frank Lloyd Wright, version 1994 edition 
- Microsoft Word for Windows, version 6.0a 
- Microsoft World of Flight for Windows, version 1.0 
-------------------------------------------------------------------------------

*****************************************************************
**                          - WARNING -                        **
**    THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN    **
**    CONFIRMED, EDITED OR TESTED BY MICROSOFT.  USE ONLY      **
**    WITH DISCRETION.                                         **
*****************************************************************


SYMPTOMS
========

When you try to run Setup you may receive the error message:

  Acmsetup has caused a Stack Fault in User.Exe

The error may also occur in Ms_setup.dll.

RESOLUTION
==========


If you experience this error, one of the possible causes is the inability of the
system to operate in 32-bit Disk Access mode. The problem may be due to a
hardware failure, or the hard drive controller is not a WD1003 (Western Digital)
compatible, or a virus is affecting the hard drive.

To test for 32-bit Disk Access problems, enter Windows by typing the following
command at the MS-DOS prompt:

  "WIN /D:F" (without the quotation marks)

Windows will start without 32-bit Disk Access. If you are now able to
successfully run Setup, 32-bit Disk Access is the problem.

If you are experiencing the error in Ms_setup.dll, For additional information,
please see the following article(s) in the Microsoft Knowledge Base:

  Q112038 OFF: ACMSETUP.EXE Caused a General Protection Fault in MSSETUP.DLL


MORE INFORMATION
================

To disable the 32-bit Disk Access:

1. Select Control Panel. Control is located in the Main Group.

2. Choose the 386 Enhanced icon.

3. Select Virtual Memory and then select Change.

4. Disable the 32-bit Disk Access by removing the X in the option:

  Use 32-Bit Disk Access

The 32-bit Disk Access can also be changed by modifying the System.ini:

    [386Enh]
    32BitDiskAccess=off


The following error has been reported on a Compaq Presario with TabWorks running
as the shell and Quicken Billminder on the Load= line:

  ACMSETUP caused a stack fault in Shell.dll at 0002:0BEA

Clean booting with Progman.exe for the shell and no load= allowed Setup to
complete successfully.

Additional query words: 1995 multi media multimedia multi-media mmtitles t-shoot acme

======================================================================
Keywords          : kbenv kberrmsg kbmm kbsetup kbtshoot kbimu 
Technology        : kbHWMAC kbOSMAC kbWordSearch kbOfficeSearch kbHomeProdSearch kbPowerPtSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbZNotKeyword2 kbBookshelfSearch kbBaseballSearch kbEncartaEncycSearch kbCineManiaSearch kbPowerPt400 kbOffice420 kbWord600a kbAncientLands kbCompleteBaseballSearch kbBookShelf1994 kbBookShelf1995 kbCinemania1995 kbDangerousCreatures kbUltimateFLW kbWorldofFlight kbEncartaEnCyc1996 kbEncartaEnCyc1995Mac
Version           : WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.