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Q125382: Print Manager Displays Error Status with HP LaserJet 4+

Article: Q125382
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 29-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you print over a Windows for Workgroups (WFW) peer-to-peer network to a
computer acting as a print server, only the first page of the spooled print job
is printed successfully. Print Manager displays an error status after the first
page, and all the remaining pages are stalled. Immediately after the Print
Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.

CAUSE
=====

When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version
31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the
following files are replaced, edited, or added:

- In the Windows directory:

  AUDIT.LOG
  CONTROL.INI
  DINSTALL.EXE
  DINSTALL.ICO
  DINSTALL.INF
  DINSTALL.RC
  DOSAPP.INI
  HP4PLUS.HLP
  HPLASERJ.GRP
  HPLJPS.INI
  HPPDF4PL.DLL
  HPSW.EXE
  MSACM.INI
  NDISLOG.TXT
  PRINTMAN.EXE
  PRINTMAN.HLP
  PROGMAN.INI
  WIN.INI

- In the Windows\SYSTEM subdirectory:

  COMMCTRL.DLL
  FINSTALL.DLL
  FINSTALL.HLP
  HPLJ4QP.DLL
  HPLJCOMM.DLL
  HPLJVPD.386
  HPPCL5E.DRV
  HPPCL5E.HLP
  HPPCL5E0.HLP
  HPPCL5E1.DLL
  HPPCL5E2.DLL
  HPPCL5E3.DLL
  HPPCL5E4.DLL
  HPPJLMON.DLL
  PADDPAP.WAV
  PCOMMERR.WAV
  PCOVER.WAV
  PERROR.WAV
  PFEED.WAV
  PJAM.WAV
  READMEHP.WRI
  SPEAKER.DRV
  THREED.VBX

RESOLUTION
==========

Workaround 1
------------

Install the HP LaserJet III printer driver on all the computers that exhibit this
behavior and set the HP LaserJet III printer as the default printer.

Workaround 2
------------

1. Expand the following files from your original Windows for Workgroups disks to
  the Windows directory:

  PRINTMAN.EXE
  PRINTMAN.HLP

2. Expand the following file from your original Windows for Workgroups disks to
  the Windows\SYSTEM subdirectory:

  COMMCTRL.DLL

  The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and
  dates are listed in the following table:

     Filename       Size     Date      3.5"     5.25"
     -------------------------------------------------
     COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2
     PRINTMAN.EXE   71,824   11/1/93   Disk 3   Disk 5

3. Remove the following entry from the LOAD= line of the WIN.INI file:

  HPSW.EXE

4. Remove the following section and any entries in it from the WIN.INI file:

  [HPQSPOOLER]

MORE INFORMATION
================

The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files.
The COMMCTRL.DLL file contains internal custom control user interface functions,
and is used by File Manager.


Additional query words: printman 3.10 3.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

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