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Q124954: MHS: Err Msg: Error Getting Memory. Not Enough RAM…

Article: Q124954
Product(s): Microsoft Mail For PC Networks
Version(s): MS-DOS:3.0; :3.0
Operating System(s): 
Keyword(s): 
Last Modified: 05-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Mail Gateway to MHS, version 3.0 
- Microsoft Mail Gateway to MHS Access, version 3.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Microsoft Mail Gateway to MHS or Microsoft Mail Gateway to MHS Access
installation program may report the following error:

  Error getting memory. Not enough RAM to create postoffice list

CAUSE
=====

There is not enough memory to install the addressing component of the MHS
gateway when more than 430 postoffice definitions exist on the local postoffice.

RESOLUTION
==========

A possible workaround is to delete several postoffice definitions from the local
postoffice before you install the access component. These postoffices can then
be redefined after the access component is successfully installed. Deleting
postoffices affects users in two ways:

- Removing a postoffice definition also removes the address list for that
  postoffice. The address list can be imported again after the postoffice is
  reinstalled.

- Because the postoffice address list (POL) is removed, any entries in a
  personal address list (PAL) referring to a user on a deleted postoffice will
  no longer work. These entries will also have to be deleted and re-created
  after the new postoffice address list is re- created.

STATUS
======

Microsoft has confirmed this to be a problem in version 3.0 of the Microsoft
Mail Gateway to MHS and Microsoft Mail Gateway to MHS Access. This problem is
corrected in INSTALL.EXE version 3.0.1.

The files listed below are available to download from the Microsoft Software
Library (MSL). For information on how to download these files, please see the
"Instructions for Downloading" section at the end of this article.

FILES AVAILABLE FROM ONLINE SERVICES
------------------------------------

Item ID      Filename   Description
-----------------------------------------------------------
S15128       MHSGINST.EXE  Update for Microsoft Mail
           Gateway to MHS
S15129       MHSAINST.EXE  Update for Microsoft Mail
           Gateway to MHS Access

INSTRUCTIONS FOR DOWNLOADING
----------------------------

You can download any of these self-extracting files from the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile <FILENAME>.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get <FILENAME>.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location. Type "mssupport"
  (without the quotation marks).
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download <FILENAME>.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services


MORE INFORMATION
================

After you specify the name of the network for the postoffice on which you are
installing, the installation program builds a DLLIST of all known postoffices on
that network. After the list is compiled, you are prompted for the name of the
postoffice on which you want to install. The installation program then takes
your user name and scans for it in the postoffice list stored in memory. This is
how the installation program verifies it has a valid postoffice.

The problem is that each postoffice structure in the DLLIST takes 106 bytes; in
addition, the DLL item itself is another 6 bytes. Therefore, the total size is
112 bytes.

Additional query words: 3.00

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateMHS300 kbMailGateMHSAccess300
Version           : MS-DOS:3.0; :3.0

=============================================================================

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