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Q124724: Encarta 1994: Distorted Images Printed to HP LaserJet 4M/4ML

Article: Q124724
Product(s): Microsoft Home Kids Products
Version(s): 1994 edition
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

When you print images from Microsoft Encarta to a Hewlett-Packard (HP) LaserJet
4M or 4ML printer, the printed output is distorted or garbled. The printed image
is the right size and shape, but is not recognizable.

CAUSE
=====

This problem occurs if you are using version 3.57 or earlier of the HP 4M/4ML
(PostScript) printer driver.

RESOLUTION
==========

To correct this problem, use any one of the following methods:

- Upgrade to version 4.0 or later of the HP LaserJet 4M/4ML printer driver. You
  can obtain the latest version of this driver as a self- extracting file
  called HPCL5E.EXE on the Hewlett-Packard forum (GO HPPER) on CompuServe, or
  contact Hewlett-Packard.

- Use the HP LaserJet III printer driver instead of the 4M/4ML printer driver.

- Copy the image from Encarta and paste it into another program (such as Write
  or Paintbrush). Print the image from the second program.

The products included here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.

Additional query words: 1994 multi media multimedia multi-media mmtitles

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Keywords          :  
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994
Version           : :1994 edition

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