KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q124625: Encarta Err Msg: "Specified File Cannot Be Played"

Article: Q124625
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbmm kbprb
Last Modified: 09-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Microsoft Encarta 96 Encyclopedia for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

In Microsoft Encarta, when you try to play a video (.avi) file, you may receive
any of the following error messages:

If You Are Running Windows 95
-----------------------------

  MMSYSTEM006 There is no driver installed on your system.

-or-

  Cannot find vids.iv32 Decompressor.

NOTE: This issue does not occur in Microsoft Windows 98.

If You Are Running Windows 3.x
------------------------------

  The specified file cannot be played on the specified MCI device. The file may
  be corrupt, or not in the correct format.

CAUSE
=====

This problem occurs on a computer running Windows 95 if there are incorrect
entries in the [drivers 32] section of your System.ini file. In earlier versions
of Windows, the incorrect entries are in the [drivers] section of your
System.ini file.

RESOLUTION
==========

If You Are Running Windows 95
-----------------------------

Make sure that the following lines exist in the [drivers32] section of your
System.ini file:

  VIDC.CVID=iccvid.dll
  VIDC.IV31=ir32_32.dll
  VIDC.IV32=ir32_32.dll
  VIDC.MSVC=msvidc32.dll
  VIDC.MRLE=msrle32.dll

If You Are Running Windows 3.1
------------------------------

Make sure that the following lines exist in the [drivers] section of your
System.ini file:

  VIDC.RT21=indeov.drv
  VIDC.IV31=ir32.dll
  VIDC.YVU9=indeov.drv
  VIDC.IV32=ir32.dll


MORE INFORMATION
================

The Indeo drivers included with Encarta 1995 and 1996 are different from the
Indeo drivers included with Encarta 1994; therefore, these drivers use different
dynamic-link library (DLL) files.

Additional query words: 1995 multi media multimedia multi-media mmtitles errs errors messages mess start open audio video movie

======================================================================
Keywords          : kbmm kbprb 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996 kbEncartaEnCyc1994
Version           : :

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.