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Q124294: Windows NT Help Err Msg: Cannot Open Help File

Article: Q124294
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
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SYMPTOMS
========

When you run Windows NT Help, choose Additional Networking Services for Windows
NT Server, and choose any one of the following topic buttons

- Gateway Services for NetWare

- Services for Macintosh

- Remoteboot Service

- Network Client Administrator

the following Windows Help error message appears:

  Cannot open Help file.

CAUSE
=====

These Help topics are only available in Windows NT Server version 3.5 Help.

WORKAROUND
==========

To make these Help topics available in Windows NT Workstation Help, manually
expand the help files from the Windows NT Server installation media to the
%SYSTEMROOT%\SYSTEM32 directory. The following table lists the help files you
need to expand:

  Help file name                 Source file   Expanded file
  ----------------------------------------------------------
  Gateway Services for NetWare   NWDOCGW.HL_   NWDOCGW.HLP
  Services for Macintosh         SFMMGR.HL_    SFMMGR.HLP
  Remoteboot Service             RPLMGR.HL_    RPLMGR.HLP
  Network Client Administrator   NCADMIN.HL_   NCADMIN.HLP

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Workstation version
3.5. We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: rpl prodnt sfm gsnw

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search

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