KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q123816: 3COM EtherLink III NIC Intermittently Fails to Start

Article: Q123816
Product(s): Microsoft Windows NT
Version(s): 3.5 3.51
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you start Windows NT version 3.5 or 3.51 with a 3Com EtherLink III
(3C509)network adapter, the network adapter driver (ELNK3.SYS) may fail to
recognize the network adapter and then display the following error message:

  At least one service or driver failed during system startup.

The following is logged in the Event Viewer:

  Event ID: 5012 Source: ELNK31 Type: Error
  Description: The I/O address supplied does not match the jumpers on the
  adapter.

  Event ID: 5003 Source: ELNK31 Type: Error
  Description: Could not find an adapter.

WORKAROUND
==========

To work around this problem, shut down and restart Windows NT to re- initialize
the network adapter driver with the device. If the problem persists, use another
network adapter.

The EtherLink III product discussed here is manufactured by 3Com Corporation, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

Additional query words: mac nic prodnt

======================================================================
Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.5 3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.