KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q123437: PC Adm: Err Msg: Could Not Access Requestor’s Configuration…

Article: Q123437
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.0,3.0a,3.2
Operating System(s): 
Keyword(s): 
Last Modified: 05-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Mail for PC Networks, versions 3.0, 3.0a, 3.2 
-------------------------------------------------------------------------------

SYMPTOMS
========

While performing a Config, DirSync, Requestor, Import from the Microsoft Mail
for PC Networks Administrator program (ADMIN.EXE), the user may encounter the
following error message:

  Notice 159
  Could not access Requestor's configuration information.
  Press Enter to continue

CAUSE
=====

This error message indicates the REQCONF.GLB is either missing or has become
corrupted. In particular, a REQCONF.GLB with a file size less than or equal to
100 bytes will cause this error to be displayed. The REQCONF.GLB should always
be 512 bytes in size.

RESOLUTION
==========

The administrator will need to recover a copy of the REQCONF.GLB from a tape
backup prior to the corruption. If a backup does not exist, the administrator
can instead copy a REQCONF.GLB from a different postoffice and then perform the
steps outlined in the "Directory Synchronization (Dir-Sync)" document for
resetting a single requestor's Dir-Sync files. This will require the
administrator to run LISTDS against the requestor. In addition, the
administrator will also need to unregister and reregister the requestor on the
Dir-Sync server.

For more information about Dir-Sync and how to obtain the Dir-Sync document,
please see the following article in the Microsoft Knowledge Base:

  Q96060 PC DirSync: Directory Synchronization (Dir-Sync)

MORE INFORMATION
================

A Config, DirSync, Requestor, Import (CDRI) can only be performed on a
requestor. Therefore, this error message will never be generated on the
Directory Synchronization Server (DSS). The actual error message text may also
appear as follows:

  Notice 159
  Error file not accessible
  Check server connection
  Press Enter to continue

This message text is displayed if the user did not install the Administration
utilities from the Setup disk. The Notice 159 still implies the same error as
described above. However, the message text displayed is different due to the
fact that the database did not have the appropriate Admin error message file in
the database (ERRORADM.GLB).

Additional query words: 3.00 3.00a 3.20 CDRI

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN300a
Version           : WINDOWS:3.0,3.0a,3.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.