KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q123426: STOP 0x0000000A During Upgrade to Windows NT 3.5

Article: Q123426
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

3.50

WINDOWS

kb3rdparty

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

During the upgrade process from Windows NT version 3.1 to Windows NT version 3.5
with a Hewlett-Packard (HP) 27252A PC LAN Adapter/16 TL Plus network interface
card (NIC), the following STOP message appears:

  Stop 0x0000000A


CAUSE
=====

This problem occurs because Windows NT does not automatically upgrade the HP
27252 NIC driver during installation.

RESOLUTION
==========

To correct this problem:

1. Shut down your computer and remove the HP 27252A NIC.

2. Complete the upgrade to Windows NT 3.5 and log on as Administrator.

3. In Control Panel, choose Network.

4. Remove the currently installed HP 27252A PC LAN Adapter/16 TL Plus NIC
  driver.

5. Choose Add adapter, select the HP 27252A PC LAN Adapter/16 TL Plus, and
  choose Continue. When prompted for the path, specify the following directory
  on the Windows NT 3.5 CD:

  \DRVLIB\NETCARD\X86\HPISA (for Intel-based systems)

6. Shut down and restart Windows NT.

The HP products discussed here are manufactured by Hewlett-Packard, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodnt blue trap
======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.