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Q123220: Fatal Error on Drive 1 with the Exabyte EXB-8505

Article: Q123220
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

3.50

WINDOWS

kb3rdparty

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

When you use the Windows NT Backup program with an Exabyte EXB-8505 tape backup
device, the backup process may stop and display either one of the following
error messages:

  Fatal error on drive 1.
  Did not respond in timeout period.

  -OR-

  Fatal error on drive 1. The device detected a controller error on \\tape0.

CAUSE
=====

This problem occurs with earlier versions of the Exabyte EXB-8505 firmware.

RESOLUTION
==========

To correct this problem, upgrade the firmware on the Exabyte EXB-8505 to
revision 8SC-0730 or later. For more information, contact Exabyte Technical
Support at (800) 445-7736.

The Exabyte product discussed here is manufactured by Exabyte, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

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