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Q123164: Windows 95 Err Msg: The Above Model Is Not Supported By…

Article: Q123164
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you try to print from Wilson WindowWare WinCheck 3.0, you receive the
following error message:

  The above model is not supported by this driver. Default to <printer
  name>.

CAUSE
=====

WinCheck uses the name of the printer driver instead of the printer model name
when it calls ExtDeviceMode. If you are using a printer that is not the first
model name listed in the driver file, you receive the above error message.

WORKAROUND
==========

When you click OK after reading the above error message, you can still print;
however, you cannot change options such as the paper size, paper source,
resolution, and so on.

MORE INFORMATION
================

Wilson WindowWare is aware of this problem. This situation is most likely caused
by design changes in Windows 95. Microsoft has confirmed that it is not caused
by a problem in Windows 95. For more information about resolving this issue,
call Wilson WindowWare at (800) 762-8383.

Additional query words: 3rdparty err msg hppcl5ms

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Keywords          :  
Technology        : kbWin95search kbZNotKeyword3

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