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Q122796: Setup Problems with Gateway 2000 P5-60 and Memory Modules

Article: Q122796
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

3.50

WINDOWS

kb3rdparty

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

When you install Windows NT version 3.5 on a Gateway 2000 P5-60 (with hardware
components on the PCI bus), the computer may stop responding (hang), or the
following error message may appear when several files in the graphical portion
of Setup run:

  Unable to copy <filename>. The source may be corrupted.
  Abort, Retry, Fail

RESOLUTION
==========

To correct this problem:

1. Verify that the computer is using the PCI chip set of either the Mercury
  S82434NX or Mercury II.

2. Remove all PCI-based hardware components and try to install Windows NT
  version 3.5. If unsuccessful, remove the memory modules (SIMM) and replace
  them with standard 4 megabyte (MB) memory modules. This computer is
  originally shipped with a 16 MB memory module.

For additional information, call Gateway Technical Support at (800) 846- 2301.


Gateway 2000 is manufactured by Gateway 2000, Inc., a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: prodnt
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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

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