KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q122526: IntelliPoint Mouse Software Not Supported Under Windows NT

Article: Q122526
Product(s): Microsoft Windows NT
Version(s): ; WINDOWS:2000; winnt:3.5,3.51,4.0
Operating System(s): 
Keyword(s): kbinterop kbsetup
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 3.1 
- Microsoft Windows NT Workstation version 3.1 
- Microsoft Windows NT Advanced Server 
- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
- Microsoft Windows 2000 Professional 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you attempt to install the Microsoft IntelliPoint 1.0, 1.1, or 3.0 mouse
software, the following error message appears:

  Setup cannot continue. This software runs with the Microsoft Windows 3.x
  operating system. Contact Microsoft Customer Service for an upgrade to run
  with later versions of Microsoft Windows and Microsoft Windows NT operating
  systems.

NOTE: This error message no longer appears when you install IntelliPoint 3.0 or
later on Windows NT 4.0 Service Pack 3 or later. Also, both the mouse pointer
and keyboard may stop working if you are using the Universal Serial Bus (USB)
version of the Microsoft IntelliMouse and it is plugged into the keyboard.

CAUSE
=====

These IntelliPoint versions (3.0 and earlier) are not compatible with any
version of Windows NT or Windows 2000.

RESOLUTION
==========

Download the IntelliPoint software version 3.1a for any of the following
operating systems: Microsoft Windows 95; Microsoft Windows 98; Microsoft Windows
98 Second Edition; Windows NT 4.0 with Service Pack 3, 4, or 5; or Windows 2000
from the following Microsoft Web site:

  http://www.microsoft.com/products/hardware/mouse/driver/drivers_pc31a.htm

Additional query words: prodnt

======================================================================
Keywords          : kbinterop kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search
Version           : :; WINDOWS:2000; winnt:3.5,3.51,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.