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Q122472: Encarta 95-96: Summary of Video Issues and Resolutions

Article: Q122472
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 09-JUL-2001

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The information in this article applies to:

- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Encarta 96 Encyclopedia for Windows 
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SUMMARY
=======

The Encarta programs listed at the top of this article are subject to the
following video limitations. This article includes problems and solutions, plus
additional references when available.

Many of these problems can be solved by obtaining updated video drivers from your
hardware vendor.

This article refers to Windows 3.1x video drivers. If you are using Windows 95,
we recommend using the new Windows 95 video drivers. These problems generally do
not occur with updated drivers.

MORE INFORMATION
================

Video driver       Problem                      Resolution
--------------------------------------------------------------------------

Trident Cxi        General Protection Fault     Contact Trident for
Linear Addressing  in Cxitl.drv                 driver update. Or use
                                               SVGA driver.

S3 64K             Poor display with videos.    Use 256-color mode.

Orchid Fahrenheit  "Not Present Fault"          Contact Orchid for
4.3 driver         when playing animations.     driver update. (Version
                                               4.81 is released but
                                               not tested.)

Cirrus Logic 64K   Videos hang in               Use 256 colors or
                  Zoom by 2 mode.              disable the Zoom by 2
                                               mode in the Drivers area
                                               of Control Panel.

Older Diamond      Palette and redraw           Contact Diamond for
Stealth            problems, or GPF in          driver update.
                  Media Gallery.

TIGA               GP fault in TIGATC.DRV       Use the TIGA 256-color
16-million-        when playing animations.     driver.
color driver

ET4000 > 256       Causes animations to         Upgrade the drivers to
Older (1992)       crash when loading           VGA4AHX.DRV (9/14/93)
                                               or later, or use the
                                               256-color drivers.

ATI Ultra          Causes Encarta to hang       Obtain a driver update
and UltraBig       when accessing flyout 3/94,  from ATI; or, for a
Older (1992)       menus over a watermark.      short-term fix, add
                                               the following line in
                                               the [95Options]
                                               section of the
                                               ENCARTA.INI:
                                               nowatermark=1


Paradise VGA       Corrupted text display       Use SVGA.DRV provided
256 drivers        when scrolling.              with Windows for Workgroups
                                               3.11. (There are no
                                               more recent versions
                                               available from Paradise or
                                               Western Digital.)


ATI Mach           GP fault in Fractal          See readme file for more
drivers            InterActivity. Corrupt       information, or contact
                  display in Tours.            ATI for updated driver.

All 16-color       Slow user interface          256-color drivers are
drivers            activities.                  REQUIRED, as stated on
                                               the box.


For additional information about company names and phone numbers, please see the
following articles in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor List, A-K

  Q60781 Hardware and Software Third-Party Vendor List, L-P

  Q60782 Hardware and Software Third-Party Vendor List, Q-Z


The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: kbhowto msn_encarta 1995 multi media multimedia multi- picture graphic graphics videos err msg errors error message messages graph movie animation protection fault

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996 kbEncartaEnCyc1995Mac
Version           : :

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