Q122465: Using the Microcom 14400 Deskporte ES Series with AWFAX

Article: Q122465
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 30-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

You receive one of the following error messages when you try to use a Microcom
14400 Deskporte ES Series fax modem with Microsoft At Work PC Fax:

- Too many Serial COM errors. Your COM port does not support this higher baud
  rate.

  -or-

- General failure in EFAXPUMP.INI.

NOTE: These error messages are returned as a System Administrator messages in
Microsoft Mail.

CAUSE
=====

These errors occur when the SetupCommand entry in the EFAXPUMP.INI file is
incorrect.

RESOLUTION
==========

The Microcom 14,400 Deskporte ES Series fax modem may function properly with
Microsoft At Work PC Fax using the following setup command

     SetupCommand = AT&F E0 V1 Q0 &C1 &D3 &D2 &S0=0 S7=255 S8=2 <X>4 &K4

where <X> is the COM port on which the fax modem resides.

Add the above entry to the EFAXPUMP.INI file in the [comx] section.

MORE INFORMATION
================

The Microcom 14,400 ES Deskporte fax modem is both Class 1 and Class 2
compatible. Without the above SetupCommand entry, either you cannot send faxes
at all, or you can send one fax only. This depends on the class to which the fax
modem is set.

- If the Microcom 14400 is set up to be a Class 1 fax modem, you cannot send
  any faxes.

- If the Microcom 14400 is set up to be a Class 2 fax modem, you can send one
  fax only.

To find the class of the fax modem, open the EFAXPUMP.INI file in Microsoft Write
and choose No Conversion. The fax modem class is designated by the following
EFAXPUMP.INI entry

  FixModemClass=<y>

where <y> designates the class of the fax modem.

The 14400 Deskporte ES Series fax modem is manufactured by Microcom, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words: err msg 3rdparty 3.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.