KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q122399: Enabling Help Desk Options for MS-DOS Clients

Article: Q122399
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kbnetwork kbConfig smshowto smsconfig
Last Modified: 24-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
-------------------------------------------------------------------------------

SUMMARY
=======

Help Desk Options for MS-DOS clients are disabled by default. This article
discusses proper methods to enable Help Desk Options for an MS-DOS Remote
client.

MORE INFORMATION
================

Help Desk Options can be enabled by an MS-DOS client using the -v option of
USERTSR and USERIPX, or by modifying the SMS.INI on the client. Help Desk
Options enabled using the -v option of USERTSR and USERIPX (USERIPX is used only
with Novell IPX clients) are not saved, so the next reboot results in selected
options being disabled again. Help Desk Options enabled by modifying the SMS.INI
are permanent.

Method 1: Using -v Option of USERTSR and USERIPX
------------------------------------------------

To enable options using the -v command of USERTSR or USERIPX:

1. Make sure USERTSR or USERIPX has already been loaded in the CLIENT.BAT file
  because the -v options are not available until USERTSR or USERIPX has already
  been loaded.

2. Run USERTSR or USERIPX with a -v option for every Help Desk Option you would
  like to enable. Available options are:

  VIEW - Allows Remote Control of the client
  FILEXFER - Allows File Transfer to/from the client
  EXECUTE - Allows Remote Execution of commands on the client
  REBOOT - Allows Remote Reboot of the client

  Example:

  USERTSR -vVIEW -vREBOOT -vEXECUTE

  NOTE: To disable a Help Desk Option, enter a -v option preceded by NO. For
  example:

  USERTSR -vNOVIEW -vNOREBOOT -vNOEXECUTE

Method 2: Modifying SMS.INI File
--------------------------------

To enable options in the SMS.INI:

1. Change the properties of the SMS.INI file from read-only, hidden, and system
  using the following MS-DOS command:

  attrib c:\sms.ini -r -h -s

2. Open the SMS.INI file in Notepad and change the entries in the Sight section
  from "No" to "Yes" (without the quotation marks):

        [Sight]
        Allow Takeover= <No | Yes>
        Allow Reboot= <No | Yes>
        Allow File Transfer= <No | Yes>
        Allow Remote Execute= <No | Yes>

3. Save the changes and set the properties of the SMS.INI to read-only, hidden,
  and system using the following MS-DOS command:

  attrib c:\sms.ini +r +h +s

Additional query words: sms prodsms

======================================================================
Keywords          : kbnetwork kbConfig smshowto smsconfig 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : winnt:1.0,1.1,1.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.