KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q122129: Microsoft RAS & At Work PC Fax Won’t Run w/ XEMCOMM.DRV Loaded

Article: Q122129
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 22-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

If Xircom PCMCIA Modem or Modem+Ethernet is running on your computer, neither
Microsoft Remote Access Service (RAS) nor Microsoft At Work PC Fax installs or
runs correctly.

CAUSE
=====

Both Xircom PCMCIA Modem and Modem+Ethernet replace the Windows COMM.DRV file
with a Xircom proprietary communications driver, XEMCOMM.DRV. The XEMCOMM.DRV
driver is incompatible with Microsoft Remote Access Service (RAS) and Microsoft
At Work PC Fax.

By contrast, the XEMCOMM.DRV driver runs correctly with Windows Terminal and
other Windows-based communication applications.

STATUS
======

At this time, there is no workaround for this problem. For more information,
contact Xircom technical support.

MORE INFORMATION
================

The PCMCIA Modem and Modem+Ethernet products included here are manufactured by
Xircom, a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.

Additional query words: 3rdparty 3.10 3.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.