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Q121229: Norton Antivirus Causes Windows 95 to Hang on Exit

Article: Q121229
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you exit or shut down Windows 95, your computer stops responding (hangs).

CAUSE
=====

Norton Antivirus (NAVTSRW.EXE) from Norton Desktop for Windows 3.0 does not
restore INT 21 when it is terminated. This causes Windows 95 to hang when you
exit.

WORKAROUND
==========

At this time, the only workaround is to remove or remark out the NAVTSRW.EXE
line in the WIN.INI file.

In the [Windows] section of the WIN.INI file, change

  Load=NAVTSRW.EXE

  to:

  ;Load=NAVTSRW.EXE

  or to:

  Load=

MORE INFORMATION
================

Norton Desktop for Windows is manufactured by Symantec Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.


Additional query words: 3rdparty nav ndw

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Keywords          :  
Technology        : kbWin95search kbZNotKeyword3

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