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Q121025: Print Screen Hangs Machine After Exiting Windows or WFWG

Article: Q121025
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 16-OCT-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups versions 3.1, 3.11 
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SYMPTOMS
========

When you are using the Novell IPXODI protocol stack and you quit Windows or
Windows for Workgroups, your machine stops responding (hangs) when you press the
Print Screen key.

Other problems can also occur when you press the Print Screen key with this
configuration. These include the system rebooting, receiving an EMM exception
error message, or receiving a

  Divide by zero

error message.

CAUSE
=====

Microsoft has confirmed this to be an incompatibility between the IPXODI stack
and Windows/Windows for Workgroups. We are researching this problem and will
post new information here in the Microsoft Knowledge Base as it becomes
available.

WORKAROUND
==========

To work around these problems, use IPX.COM instead of IPXODI.COM.

Running WIN /N prevents these problems in Windows for Workgroups 3.11; however,
it also results in the loss of all Windows for Workgroups and NetWare networking
features.

MORE INFORMATION
================


Additional query words: 3.10 3.11 hangs crash hung unexpected vlm netx printscreen prtscr print-screen printscr printscrn prntscrn prtscrn

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Keywords          :  
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

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