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Q120546: Artist: Saved Documents Are Black

Article: Q120546
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0,1.1,1.1a
Operating System(s): 
Keyword(s): kbdisplay kbusage kbimukbfaq
Last Modified: 27-NOV-1999

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The information in this article applies to:

- Microsoft Fine Artist for Windows, versions 1.0, 1.1, 1.1a 
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SYMPTOMS
========

When you save a picture Fine Artist and then open it, the picture may be solid
black.

CAUSE
=====

This behavior can occur if the display color palette is set to High Color
(16-bit) or True Color (24-bit or 32-bit).

NOTE: In Microsoft Windows 3.1x, a High Color driver may also be labeled as a
32,768 (32k) color or a 65536 (64k or 65k) color driver, and a True Color driver
may also be labeled as a 16.7 million color driver.

RESOLUTION
==========

To resolve this issue, change the display color palette to 256 colors. To do so,
use the appropriate method for your version of Microsoft Windows.

Windows 95/98
-------------

To change the display color palette to 256 colors in Microsoft Windows 98, follow
these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. In the Colors box on the Settings tab, click 256 Colors.

4. Click OK.

5. When you are prompted to restart the computer, click Yes.

Windows 95
----------

To change the display color palette to 256 colors in Microsoft Windows 95, follow
these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. In the Color Palette box on the Settings tab, click 256 Colors.

4. Click OK.

5. When you are prompted to restart the computer, click Yes.

Windows 3.1x
------------

To change the display color palette to 256 colors in Windows 3.1x, follow these
steps:

1. Make a copy of the SYSTEM.INI file. This file is located in the Windows
  folder. To do so, follow these steps:
  a. In the Main group in Program Manager, double-click MS-DOS Prompt.

  b. At the MS-DOS prompt, type "copy system.ini system.mts" (without the
     quotation marks), and then press ENTER.

  c. At the MS-DOS prompt, type "exit" (without the quotation marks), and then
     press ENTER.

2. In the Main group in Program Manager, double-click Windows Setup.

3. On the Display line, note the current video driver.

4. On the Options menu, click Change System Settings.

5. In the list of video drivers, click the 256 color version of the driver you
  noted in step 3, and then click OK.

6. Follow the directions on the screen to install the new video driver.

7. When you are prompted to restart Windows, do so.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q127913 Artist: Saved Documents Are Black with ATI Mach 64

MORE INFORMATION
================

To restore a picture that appears on your monitor in solid black, use the Vacuum
too in Fine Artist to remove the black color.


Additional query words: 1.00 1.10 1.10a win mskids white background kids mczee millions 16M 16 million maggie save

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Keywords          : kbdisplay kbusage kbimu kbfaq
Technology        : kbHomeProdSearch kbZNotKeyword2 kbFineArtist100 kbFineArtist110 kbFineArtist110a
Version           : WINDOWS:1.0,1.1,1.1a
Issue type        : kbprb

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