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Q119427: PC WRmt: Err Msg: MAILSPL Caused a GP-Fault in MSRMT.DLL

Article: Q119427
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2
Operating System(s): 
Keyword(s): 
Last Modified: 30-OCT-1999

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The information in this article applies to:

- Microsoft Mail Remote for Windows, version 3.2 
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SYMPTOMS
========

When you launch version 3.2 of Microsoft Mail Remote for Windows, a network
disconnect icon may be displayed at the bottom right corner of the message view
center. When you try to send a message by choosing View, Connect Now, the
following error message may be displayed:

  MAILSPL--An error has occurred in your application

When you choose Close, the following error messages may be displayed:

  MAILSPL caused a General Protection Fault in module MSRMT.DLL
  MSMAIL caused a General Protection Fault in module USER.EXE

CAUSE
=====

This may be caused by a missing OUTBOX.MBG and possibly a missing OUTBOX.KEY.

RESOLUTION
==========

Create a new OUTBOX.MBG file in the C:\WINDOWS\MSMAIL\MSRMT\MBG subdirectory and
an OUTBOX.KEY file in the C:\WINDOWS\MSMAIL\MSRMT\KEY subdirectory.

To Create a New OUTBOX.KEY File
-------------------------------

  c:\windows\msmail\msrmt\key>debug outbox.key
  File not found
  -rcx
  CX 0000
  :230
  -f100,32f,0
  -w
  -q

To Create a New OUTBOX.MBG File
-------------------------------

  c:\windows\msmail\msrmt\mbg> type nul > outbox.mbg

Additional query words: 3.20 gpf

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailRemote320
Version           : WINDOWS:3.2

=============================================================================

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