Q119117: Video Hangs w/Gateway 2000 and ATI Mach32 Graphics Adapter

Article: Q119117
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

3.50

WINDOWS

kbhw

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.5 
- Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

When you run Windows NT Workstation or Windows NT Server version 3.5 on a
Gateway 2000 P5-66 computer equipped with the ATI Mach32 PCI chip set, the
computer stops responding (hangs) at various times. Generally, the screen
partially redraws and then halts.

CAUSE
=====

There is a known bug in the firmware of a small number of ATI Mach32 PCI graphic
adapters that were shipped with the Gateway 2000 P5-66 computers.


RESOLUTION
==========

Contact Gateway 2000 technical support.

To identify the affected boards, from MS-DOS run the test application provided by
ATI on Disk 1. In the product documentation there is an ASIC Rev. and a PCI Rev.
The affected boards are ASIC Rev. 0 and PCI Rev. 1 Mach32 PCI 2M dram boards.
Boards that have been tested and seem okay are ASIC Rev. 2 and PCI Rev. 2 Mach32
PCI 2M dram boards.

The ATI and Gateway 2000 products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodnt hardware mach

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

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