Q118994: FAX: ErrMsg: Cannot Find or Open M:\FAX\*.ICX file

Article: Q118994
Product(s): Microsoft Mail For PC Networks
Version(s): MS-DOS:3.0,3.0a
Operating System(s): 
Keyword(s): 
Last Modified: 15-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Mail Gateway to Fax, versions 3.0, 3.0a 
-------------------------------------------------------------------------------

SYMPTOMS
========

When an incoming fax image is received, the Microsoft Mail Gateway to FAX may
generate the error message "Cannot find or open *.ICX" if you are using the
spool printing option on a Novell Netware network. (The option sends the fax
image to the printer on receipt. When it is on, the PROFILE.GLB file has the
FAXIn Mode set to SPOOL orVIEW+SPOOL.)

CAUSE
=====

The FAX Gateway spawns the program MAKEDCX.EXE and generates the *.ICX file,
which the PPB.EXE program uses to print the fax image. The error indicates that
the MAKEDCX.EXE program is failing to create or open the *.ICX file because the
network operating system is not finding the file.

RESOLUTION
==========

Use the Novell MAP ROOT command to define the Microsoft Mail database and
executables drives and directories to be at the root level.


Additional query words: 3.00 3.00a Novell

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateFax300 kbMailGateFax300a
Version           : MS-DOS:3.0,3.0a

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.