Q118888: PC Ext: First Contact Form for Microsoft Mail EXTERNAL.EXE
Article: Q118888
Product(s): Microsoft Mail For PC Networks
Version(s): 2.10 3.00 3.20 3.50
Operating System(s):
Keyword(s):
Last Modified: 11-JUL-1999
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The information in this article applies to:
- Microsoft Mail for PC Networks, versions 2.1, 3.0, 3.2, 3.5
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SUMMARY
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Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.
MORE INFORMATION
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Microsoft EXTERNAL.EXE Problem Report Form
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Version of Microsoft Mail: 2.1c 2.1d 2.1e
3.0 3.0a 3.0b
3.2
Version of EXTERNAL.EXE:__________________________
NOTE: The version number will be displayed while EXTERNAL.EXE runs.
Number of Postoffices in Use:_________________
Network Operating System:_____________________
EXTERNAL.EXE Machine
Manufacturer:_______________ Processor:___________
RAM Size:___________ Operating System:_________
Operating System Version:___________
Available Memory:__________
Where does EXTERNAL.EXE reside? on the server local
Are you using: Direct drives Dynamic drives Both
If asynchronous transfer:
Modem Manufacturer:______________ Modem Model:___________
Modem Script:____________ Script Size & Date:_______________
Is a full nine-pin cable being used? yes no
Is XON/XOFF turned off? yes no
Is RTS/CTS turned on? yes no
Is data compression turned off? yes no
Is error correction turned off? yes no
Are the modems on each side identical? yes no
List the command-line options used or EXTERNAL.INI file options used:
Problem Description:
Additional query words: 2.10 3.00 3.20 3.50 External Mail program fcc
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Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN350 kbMailPCN210
Version : 2.10 3.00 3.20 3.50
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