KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q118606: PPT: GP Fault in HPPCL5E2.DLL When Printing

Article: Q118606
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:3.0,4.0,4.0a,4.0c,7.0
Operating System(s): 
Keyword(s): kberrmsg kbprint kbdta kbPrintingkbbuglist
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft PowerPoint for Windows, versions 3.0, 4.0, 4.0a, 4.0c 
- Microsoft PowerPoint for Windows 95, version 7.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When printing a presentation to a Hewlett-Packard (HP) LaserJet 4 printer, you
may receive the following error message:

  An error has occurred in your application.
  If you choose Ignore, you should save your work in a new file.
  If you choose Close, your application will terminate.

The Ignore button will not work, and when you choose Close, you get the following
error message:

  PP4 caused a General Protection Fault in module HPPCL5E2.DLL at 0002:0853.

CAUSE
=====

This problem is caused by a problem in the LaserJet 4 printer driver when
printing some bitmaps from within PowerPoint.

WORKAROUND
==========

Try one of the following workarounds:

1. Install and use a LaserJet III printer driver instead. The LaserJet 4 printer
  can print output from a LaserJet III driver, but only at a maximum resolution
  of 300 dpi.

2. If your model of LaserJet 4 supports PostScript, install and use the
  PostScript driver for the LaserJet 4.

3. Locate and remove bitmaps from your presentation until the problem goes away.

4. Convert bitmaps to a different format and then re-import them into your
  presentation. For example, converting the original bitmap from a *.BMP file
  format to a *.PCX file format, and then using that *.PCX file instead, has
  been successful for some files.

Updating your LaserJet 4 driver is currently not a solution because this problem
has not yet been addressed by any of the available drivers from Hewlett-Packard.

MORE INFORMATION
================

Microsoft has confirmed this to be a problem with the Hewlett-Packard LaserJet 4
printer drivers when used with PowerPoint versions 3.0 and 4.0 for Windows. When
a solution to this problem is available from Hewlett-Packard, we will post that
new information here in the Microsoft Knowledge Base.

The third-party products discussed here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: HPPCL5E HPPCL5E1 HPPCL5E2 HPPCL5E3 winppt 4.00a 4.00c 7.00 ppt95 HPPCL5E4 HPPCL5E0

======================================================================
Keywords          : kberrmsg kbprint kbdta kbPrinting kbbuglist
Technology        : kbPowerPtSearch kbPowerPt95 kbZNotKeyword2 kbPowerPt95Search kbPowerPt400 kbPowerPt300 kbPowerPt400c kbPowerPt400a
Version           : WINDOWS:3.0,4.0,4.0a,4.0c,7.0
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.