Q117895: PC Adm: 007 Error Caused by Missing .MEM File

Article: Q117895
Product(s): Microsoft Mail For PC Networks
Version(s): 3.2
Operating System(s): 
Keyword(s): 
Last Modified: 08-FEB-2002

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The information in this article applies to:

- Microsoft Mail for PC Networks, version 3.2 
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SYMPTOMS
========

The External Mail program (EXTERNAL.EXE) generates the following error in the
SYSTEM.LOG file if it tries to deliver mail to a postoffice group for which
there is no .MEM file:

  [007] Message addressed to group that no longer exists.

NOTE: This message is misleading in that the group clearly exists when the
administrator checks for the group using the Mail Administrator program.

CAUSE
=====

If the administrator deletes a user who was the only local member of a group
containing local and external members, the program will delete the .MEM file.

MOVEUSER.EXE will also cause the .MEM file to be deleted if the last member of a
group is deleted from within MOVEUSER.

RESOLUTION
==========

To avoid this problem, remove users from Groups prior to deleting them. The
Admin, Group Modify function does not delete the .MEM file.

To recover from the problem:

1. Start the Mail Administrator program and select Local-Admin, Group, Modify.

2. Select the group that was mentioned in the error message in the SYSTEM.LOG
  file.

3. Press the ENTER key (do not press ESC) and continue to press ENTER at the
  prompts. This will re-create the zero-byte .MEM file.

NOTE: If a modification of the group occurs, addressing mail to the group from
the Global Address List (GAL) will be invalid until the GAL is rebuilt.


STATUS
======

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail
for PC Networks. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

Ordinarily, the .MEM file contains a mailbag list of the local postoffice users
who are members of the group. It is acceptable to have a zero-byte .MEM file. In
fact, a zero-byte .MEM file is created for groups that only have members at
other postoffices.

The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Software Library
(MSL).

You can find MVUSR.EXE,
(http://support.microsoft.com/download/support/mslfiles/MVUSR.EXE,) a
self-extracting file, on the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile MVUSR.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get MVUSR.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location.
  Type "mssupport" (without the quotation marks).
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download MVUSR.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20 3.20.3

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : :3.2

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