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Q117891: Cinemania/Encarta: Installation Hangs on Macintosh Performa

Article: Q117891
Product(s): Microsoft Home Multimedia Titles
Version(s): 1994 edition
Operating System(s): 
Keyword(s): 
Last Modified: 24-MAY-2001

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The information in this article applies to:

- Microsoft Cinemania for the Macintosh 1994 edition 
- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

If you install Cinemania or Encarta on a Macintosh Performa, your computer may
stop responding (hang) when you click the Restart button in the "Installation
Successful" dialog box. This problem can occur if you are using version 7.1P5 or
earlier of the Performa System software.

This is a known problem with versions 7.1P5 and earlier of the Performa System
software.

NOTE: You do not need to reinstall the application if your machine hangs when you
click Restart. The application is already successfully installed before the
machine hangs.

RESOLUTION
==========

To avoid this problem, do one of the following before installing Cinemania or
Encarta:

- Upgrade to version 7.1P6 or newer of the Performa System software.

  -or-

- Restart your Macintosh with all extensions turned off except for the CD-ROM
  extensions.

NOTE: To restart your Macintosh after it has hung, turn it off via the power
switch, wait 10 to 15 seconds, and then restart it.

Additional query words: mac 1994 multi media multimedia multi-media setup lock crash movies films

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbCineManiaSearch kbCinemania1994Mac kbEncartaEnCyc1994
Version           : :1994 edition

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