KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q117141: Err Msg Installing DeskJet 500 4.0 Driver: COMMCTRL.DLL Is…

Article: Q117141
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 26-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install the version 4.0 printer driver for the Hewlett-Packard (HP)
DeskJet 500 Series by running the HP-supplied installation program (HPSETUP.EXE)
from File Manager, you receive the following error message:

  The module, COMMCTRL.DLL, is in use.
  Close down all applications and reinstall.

No other applications appear to be running. The load= and run= lines in the
WIN.INI file are blank.


CAUSE
=====

The HP installation program replaces PRINTMAN.EXE and COMMCTRL.DLL. COMMCTRL.DLL
contains internal custom control user interface functions. In Windows for
Workgroups versions 3.1 and 3.11, COMMCTRL.DLL is used by Windows File Manager.
This error occurs if Print Manager, File Manager, or Control Panel is running at
the same time as HPSETUP.EXE.

RESOLUTION
==========

Make sure you run HPSETUP.EXE from Program Manager and that File Manager is not
running.

MORE INFORMATION
================

Steps to Reproduce Problem
--------------------------

1. In Windows, open File Manager.

2. Double-click HPSETUP.EXE, or choose Run from the File menu and type
  HPSETUP.EXE in the Command Line box and then choose OK.

The products included here are manufactured by Hewlett-Packard, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 3.10 3.1 desk-jet desk jet abort HP DeskJet PLUS 500 510 520 500C 540 550C 560C setup 560

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.