KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q115586: Writer 1: GPF When Printing in Color to some 9-Pin Printers

Article: Q115586
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0,1.1,1.1a
Operating System(s): 
Keyword(s): kberrmsg kbprint kbimu kbPrinting
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Creative Writer for Windows, versions 1.0, 1.1, 1.1a 
-------------------------------------------------------------------------------

SUMMARY
=======

When you print a color card in portrait (tall) mode in Creative Writer, you may
receive the following error messages:

- This program has performed an illegal operation and will be shut down. If the
  problem persists contact the program vendor.

- Mscrwrtr.exe caused a General Protection Fault in module <unknown>.

CAUSE
=====

This behavior can occur if you use one of the following printers to print the
card, and the printer's Color option is enabled:

- Panasonic KX-P2180

- Epson EX-800

- Epson JX-80

- Star NX-1000

- Nine-pin printers based on the Epson JX-80 driver

RESOLUTION
==========

You cannot print portrait (tall) orientation cards in color from Creative Writer
to these printers. An alternative is to simply print cards only in landscape
(wide) orientation.

To resolve this issue, only print landscape (wide) mode cards, or disable the
Color option in the printer driver. To disable the Color option, use the
appropriate method for your version of Windows.

Windows 95/98
-------------

1. Click Start, point to Settings, and then click Printers.

2. Right-click the printer you want to use, and then click Properties.

3. On the Graphics tab, click Color.

4. Under Color Control, click Print In Black And White Only.

5. Click OK, and then click OK again.

6. Close the Printers window.

Windows 3.1x
------------

1. In the Main group in Program Manager, double-click Control Panel.

2. Double-click Printers.

3. In the Installed Printers box, click the printer you want to use, and then
  click Setup.

4. Click Options.

5. Click the Color check box to clear it, and then click OK.

6. Click OK, and then close the Printers window.

Additional query words: 1.00 1.10a win GPFault GP Fault GPF mskids ex jx 800 80 kxp-2180 kxp2180 jx80 ex800 kx-p2180 nx1000 lc10 rainbow seikosha star mczee kids

======================================================================
Keywords          : kberrmsg kbprint kbimu kbPrinting 
Technology        : kbHomeProdSearch kbCreativeWriter100 kbCreativeWriter110 kbCreativeWriter110a
Version           : WINDOWS:1.0,1.1,1.1a
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.