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Q114942: PC Win: Err Msg: Undeliverable Mail

Article: Q114942
Product(s): Microsoft Mail For PC Networks
Version(s): 3.0b,3.2
Operating System(s): 
Keyword(s): 
Last Modified: 08-FEB-2002

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The information in this article applies to:

- Microsoft Mail for PC Networks, versions 3.0b, 3.2 
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SYMPTOMS
========

With version 3.0b or 3.2 of Microsoft Mail for Windows, if there are more than
66 network names defined, the following error may occur when you send mail:

  Undeliverable Mail

This problem applies to gateway users, as well as external postoffice users.

CAUSE
=====

The NETWORK.GLB file is used to define any external postoffices or gateways the
postoffice can address mail to. Network names are defined by the Mail
Administrator program and a new record is added to this file every time a new
network name is defined. Gateway names are defined and added to this file when
the gateway is installed.

If the NETWORK.GLB file contains more than 66 network names, any mail sent to the
remaining subsequent network names will cause Mail to return an "Undeliverable
Mail" error message.

STATUS
======

Microsoft has confirmed this to be a problem in versions 3.0b and 3.2 of
Microsoft Mail for Windows. This problem was corrected in version 3.2a (which
includes MSSFS.DLL version 3.2.0.4074).

For information on obtaining this update, query on the following word in the
Microsoft Knowledge Base:

  mailupd

There is also a newer version of MSSFS.DLL, which is available from the Microsoft
Download Center.

You can find MSSFS.EXE,
(http://support.microsoft.com/download/support/mslfiles/MSSFS.EXE,) a
self-extracting file, on the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile MSSFS.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get MSSFS.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location.
  Type "mssupport" (without the quotation marks).
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download MSSFS.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.00b 3.20 admin sixty six 66th 67th seven sixth seventh

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300b
Version           : :3.0b,3.2

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